Conflict Management
Duration: 2 days
Target Audience: GS/GG 09-12/NH-03/equivalent
Capacity: 25
CLPs: 16
Course Description
While many of us try to avoid conflicts because they can be frustrating, negative, or uncomfortable, positive conflict is constructive in nature. It produces new ideas, solves continuous problems, provides an opportunity for people and teams to expand their skills, and fosters creativity. This course covers a variety of topics specific to resolving conflicts in the workplace. Discussion includes recognizing potential conflict situations and neutralizing them before they escalate, using problem-solving and decision-making techniques to meet the needs of everyone affected, and minimizing orbresolving conflict in groups and between employees using appropriate interpersonal strategies. You will take the Thomas-Kilmann® conflict mode assessment instrument (TKI) to reveal your preferred style of managing conflict and learn the advantages and disadvantages of different styles. The course emphasizes the use of facilitation techniques within the conflict resolution process.
